Last updated: December 2024
Agreement to terms
By creating an account or using Pick Up, you agree to these Terms of Service ("Terms") and our Privacy Policy. These terms supplement the main H3llo H3llo Ltd Terms of Service.
Pick Up is operated by H3llo H3llo Ltd, a company registered in England and Wales. Our registered address is 27 Wolseley Gardens, Newcastle upon Tyne, NE2 1HR, United Kingdom.
What Pick Up is (and isn't)
Pick Up is:
- A coordination tool for separated parents
- A shared calendar for managing custody schedules
- An expense tracker for shared child-related costs
- A messaging platform for child-related communication
- A place to store and share information about your children
Pick Up is NOT:
- A legal document or binding agreement
- A replacement for court orders or custody agreements
- Legal advice or a legal service
- Mediation or counselling
- Evidence for court proceedings (unless agreed by both parties)
Eligibility
To use Pick Up, you must:
- Be at least 18 years old
- Be a parent or legal guardian of the children you add to the app
- Have legal authority to share information about your children
- Provide accurate and truthful information
Your account
- You are responsible for keeping your login credentials secure
- You are responsible for all activity under your account
- You must not share your account with anyone else
- You must notify us immediately if you suspect unauthorized access
Linking with a co-parent
Pick Up allows you to link your account with a co-parent to share information. When you do this:
- Both parents can see shared calendars, expenses, and children's information
- Both parents can add and edit events and expenses
- Messages are visible to both parties
- Either parent can invite or remove the other (with data export protections)
Acceptable use
When using Pick Up, you agree to:
- Use the app only for legitimate co-parenting coordination
- Communicate respectfully with your co-parent
- Provide accurate information about schedules and expenses
- Respect your children's privacy and best interests
- Comply with any court orders or custody agreements
You agree NOT to:
- Use Pick Up to harass, threaten, or abuse your co-parent
- Enter false or misleading information
- Use the app to violate court orders or custody agreements
- Share access to your account with third parties
- Attempt to access another user's account
- Use Pick Up for any illegal purpose
Children's information
By adding information about your children to Pick Up:
- You confirm you have legal authority to share this information
- You agree that your co-parent (if linked) can also access this information
- You agree to keep this information accurate and up to date
- You understand this information is shared to help coordinate care
Messaging and Tone Assist
Pick Up includes a messaging feature and optional Tone Assist suggestions. You agree that:
- All messages may be visible to your co-parent
- Message history is retained and can be exported
- Tone Assist suggestions are automated and optional
- You are responsible for the content of messages you send
Expenses
Pick Up allows you to track and split shared expenses. You agree that:
- Expense records in Pick Up are for coordination purposes only
- Pick Up does not process payments or transfer money
- You are responsible for actually paying what you owe
- Expense splits are based on percentages you set, not legal requirements
Subscriptions and payments
Free trial
We offer a free trial period. No payment is required during the trial. You can cancel at any time.
Paid subscriptions
- Subscriptions are billed monthly or as a one-time lifetime payment
- Subscriptions automatically renew unless cancelled
- You can cancel at any time through the app or by contacting us
- Cancellation takes effect at the end of the current billing period
Refunds
- Monthly subscriptions: We do not typically offer refunds for partial months
- Lifetime access: Refunds available within 14 days if you haven't extensively used the service
- All refund requests: Contact us at darius@h3lloh3llo.co.uk
Data and privacy
Your use of Pick Up is also governed by our Pick Up Privacy Policy, which explains how we collect, use, and protect your data.
Disclaimer
Pick Up is provided "as is" without warranties of any kind. We do not guarantee that:
- The app will be available at all times
- The app will be error-free
- Data will never be lost (though we take extensive precautions)
- The app will meet your specific requirements
Limitation of liability
To the maximum extent permitted by law, H3llo H3llo Ltd is not liable for:
- Any disputes between co-parents
- Any decisions made based on information in Pick Up
- Any violations of court orders or custody agreements
- Any indirect, incidental, or consequential damages
- Any loss of data (though we take precautions to prevent this)
Our total liability is limited to the amount you have paid for Pick Up in the 12 months before any claim, or £100, whichever is greater.
Termination
You can delete your account at any time through the app settings. We may suspend or terminate your account if:
- You violate these terms
- You use Pick Up to harass or abuse others
- We are required to do so by law
- We discontinue the service (with reasonable notice)
Upon termination, you can export your data. After 30 days, your data will be deleted.
Changes to these terms
We may update these terms from time to time. We will notify you of significant changes through the app or by email. Continued use of Pick Up after changes take effect constitutes acceptance of the new terms.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
Contact us
If you have questions about these terms:
Email: darius@h3lloh3llo.co.uk
Address: H3llo H3llo Ltd, 27 Wolseley Gardens, Newcastle upon Tyne, NE2 1HR, United Kingdom