We never share data with third parties for marketing
Both parents have equal access to shared family data
You can export or delete your data at any time
Children's information is treated with extra care
About this policy
This privacy policy explains how Pick Up, operated by H3llo H3llo Ltd, collects, uses, and protects your information. Pick Up is a co-parenting coordination app designed to help separated parents manage schedules, expenses, and communication.
This policy supplements our main company privacy policy. Where there is any conflict, this app-specific policy takes precedence for Pick Up users.
Information we collect
Account information
Name and email address
Password (stored securely using industry-standard hashing)
Profile photo (optional)
Family information
Children's names and dates of birth
Medical information, allergies, and emergency contacts (optional, entered by you)
School and activity information (optional)
Co-parenting data
Custody schedules and calendar events
Messages between co-parents
Shared expenses and payment records
Decisions and notes
Documents you upload
Usage information
App usage patterns (anonymised)
Device type and operating system
Crash reports and error logs
Note on children's data: We collect information about children only as provided by their parents/guardians through the app. We do not collect information directly from children. All children's data is treated with heightened security and care.
How we use your information
To provide the co-parenting coordination service
To sync information between co-parents
To send notifications about schedule changes, messages, and expenses
To calculate expense splits and balances
To provide the Tone Assist feature (message suggestions)
To improve the app and fix bugs
To respond to support requests
How we protect your data
Encryption in transit: All data is encrypted using TLS when sent between your device and our servers
Encryption at rest: Data is encrypted on our servers
Secure authentication: Passwords are hashed using bcrypt
Access controls: Only you and your linked co-parent can access your family data
Regular security reviews: We regularly review our security practices
Data sharing between co-parents
Pick Up is designed for both parents to have access to the same information. When you add information to Pick Up, it may be visible to your linked co-parent, including:
Calendar events and schedules
Children's profiles and information
Messages sent through the app
Expenses and payment records
Shared decisions and documents
Fair Access Guarantee
We believe both parents deserve equal access to their family's information. If a parent is removed from a family account, they automatically receive a complete export of all shared data including messages, calendar events, expenses, decisions, and children's information. No parent can be cut off from their family history.
Third-party services
We use the following types of third-party services to operate Pick Up:
Cloud hosting: To store and serve your data securely
Push notifications: To send you alerts about schedule changes and messages
Payment processing: To handle subscription payments (we never see your full card details)
Error tracking: To identify and fix bugs (anonymised)
We do not use advertising networks. We do not share your data with data brokers. We do not sell your information.
Data retention
Active accounts: Data is retained while your account is active
Deleted accounts: Data is deleted within 30 days of account deletion
Backups: May be retained for up to 90 days for disaster recovery
Legal requirements: Some data may be retained longer if required by law
Your rights
Under UK GDPR, you have the right to:
Access: Download a copy of all your data
Rectification: Correct any inaccurate information
Erasure: Delete your account and data
Portability: Export your data in a portable format
Object: Object to certain types of processing
You can exercise most of these rights directly in the app. For anything else, email us at darius@h3lloh3llo.co.uk.
Data export
You can export your data at any time from the app settings. The export includes:
All calendar events and schedules
Complete message history
All expense records
Children's profiles and information
Decisions and documents
Children's privacy
Pick Up stores information about children as entered by their parents/guardians. We:
Never collect information directly from children
Never use children's information for marketing
Never share children's information with third parties except as necessary to provide the service
Apply additional security measures to children's data
Changes to this policy
We may update this policy from time to time. We will notify you of significant changes through the app or by email.
Contact us
If you have questions about this privacy policy or how Pick Up handles your data:
Email: darius@h3lloh3llo.co.uk
Address: H3llo H3llo Ltd, 27 Wolseley Gardens, Newcastle upon Tyne, NE2 1HR, United Kingdom