Privacy Policy

Last updated: December 2024

The short version

We collect as little data as possible. We never sell your information. We use on-device storage where we can. You can request access to or deletion of your data at any time.

Who we are

H3llo H3llo Ltd is a company registered in England and Wales. Our registered address is 27 Wolseley Gardens, Newcastle upon Tyne, NE2 1HR, United Kingdom.

We are the data controller for information collected through our website and apps unless otherwise stated in an app-specific privacy policy.

What we collect

Information you give us

When you contact us, join a waitlist, or create an account, we may collect:

Your name and email address
Any message or feedback you send us
Account credentials (stored securely, passwords hashed)

Information collected automatically

We use privacy-respecting analytics that do not track you across websites. We may collect:

Pages visited and general usage patterns
Device type and browser (anonymised)
Country-level location (not precise)

We do not use cookies for advertising. We do not build profiles about you. We do not sell or share your data with advertisers.

How we use your information

To provide and improve our services
To respond to your questions or requests
To send you updates about products you've signed up for
To detect and prevent fraud or abuse

Who we share data with

We only share data with third parties when necessary to provide our services:

Hosting providers: To serve our website and apps
Email services: To send transactional emails
Payment processors: To handle payments (they have their own privacy policies)

We do not sell your personal information. We do not share it with advertisers. We do not give it to data brokers.

Where we store your data

Your data is stored on servers located in the UK and EU. We use industry-standard security measures including encryption in transit and at rest.

How long we keep your data

We keep your data only as long as necessary:

Account data: Until you delete your account
Waitlist signups: Until the product launches or you unsubscribe
Contact messages: Up to 2 years
Analytics: Aggregated data only, no personal identifiers

Your rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Portability: Receive your data in a portable format
Object: Object to certain processing
Withdraw consent: Where processing is based on consent

To exercise any of these rights, email us at darius@h3lloh3llo.co.uk.

Children's privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

Contact us

If you have questions about this privacy policy or how we handle your data:

Email: darius@h3lloh3llo.co.uk
Address: H3llo H3llo Ltd, 27 Wolseley Gardens, Newcastle upon Tyne, NE2 1HR, United Kingdom

App-specific policies

Some of our apps have additional privacy terms that apply to your use of that app:

Pick Up Privacy Policy